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Your privacy and credit card security are of the utmost importance to us. We do not collect or maintain personal information about our customers for marketing purposes. Your name, email address, home address, and purchase information are never released or sold to any outside agency for marketing or any other purpose. Our online software does not retrieve information from your computer without your knowledge or permission.

We supply your email address to United Parcel Service at shipment time so that you can monitor and trace your order through their online tracking system. You will be sent one email message with a tracking number, and instructions for accessing the FedEx online tracking system. We do email our own customers from time to time with news and special discount offers, but you will always be given the option to permanently remove your name from our email list.

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Medicare and Insurance Billing

Mountain View Medical Supply is not a Medicare or Medicaid provider. If you purchase your medical supply needs from us you will not be reimbursed for the items puchased.

It is your responsibility to know your insurance coverage benefits and restrictions.  We advise you check with your insurance carrier directly to know if they will reimburse you for purchases made from our company.  Mountain View Medical Supply is not contracted as an In Network provider for any insurance company.

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We accept VISA, MasterCard, or Discover credit cards for payment of your order. We do not offer open account or COD service.

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Sales Tax (Colorado Only)

We are required to collect sales tax on taxable items shipped to our Colorado customers. The online catalog system will calculate sales tax at 8.55% on taxable items, however the tax actually charged to your credit card may be less, depending on the city and county the order is shipped to.

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Under United States Federal law, some of the items we sell require a physician's prescription before we can ship your order and it is our policy to strictly comply with these regulations. These items are marked Prescription Required. If you need to order a prescription item, please have your physician fax or mail a current prescription to us. Your name, the item description, and your physician's name, address and phone number must all be clearly legible. Our fax number is 303-455-1333, or it can be mailed to, 5076 W. 58th Ave., Arvada, CO 80002. Once we have your prescription information on file, reorders will be shipped without delay.

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Shipping rates and policies

Rates (Continental US)

FedEX Ground

All orders are shipped by FedEx ground only. A small shipping and handling charge of $10.00 will be charged on all orders.

Priority Shipping: Is not available at this time.


Orders received by 12:00 Midnight Mountain Time on the last regular business day (Monday - Friday) of the month will be shipped between the 5th and 10th day of the month following order placement.  If we cannot ship your order, you will be notified of the reason for the delay, and given an estimated shipping date. Your credit card is charged between the 1st and 3rd day of the month following order placement.  Once your credit card has been charged, your order cannot be canceled.

FedEx delivery schedules are based on business days, so please allow for weekends and holidays - for example, a FedEx Ground order received after 12:00 Noon on Friday will not be shipped out until following Monday.


We only ship orders within the 50 United States. We cannot ship to other countries, US territories and possessions, or to APO/FPO addresses.

All orders will be shipped by FedEx Ground Service - if you have special shipping requirements, please call before placing your order. If any item on your order is marked Ships Ground Only, the entire order will be shipped by ground. FedEx will not deliver to US Postal Service PO box addresses, so please enter a street address with your order. We can provide special handling or priority shipping for all items, but please call for a rate quote before placing your order.


We welcome orders from Alaska and Hawaii, but FedEX Ground Service only offers Next Day Air or Second Day Air service from the mainland US to Alaska and Hawaii at rates substantially higher than continental US rates. Therefore, we can only ship Alaska and Hawaii orders by charging actual shipping costs. To avoid delays, please call for rates before placing your order. If you place an order with an Alaska or Hawaii shipping address, we will notify you by email with actual shipping costs and a corrected order total for your authorization before shipping your order or charging your credit card.

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Out of stock/back orders

We will try our best to fullfill your order at 100%, however those items that are not in stock will be removed from the order and you will have to reorder at a later time when product is available.

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For items that are damaged in shipment, defective, or shipped in error, we will refund original shipping costs and reimburse your return postage costs only.  In order to offer such low prices, all other orders are non-returnable.

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Hippa Privacy Policies

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. is required, by law, to maintain the privacy and confidentiality of your protected health information and to provide our patients with notice of our legal duties and privacy practices with respect to your protected health information.

Disclosure of Your Health Care Information

We may disclose or receive patient health care information for the following:

Medical information, including health history is collected from the patient, family member, or other health care provider upon initiation and is then stored in the patient's medical file and on computer.

Health care information maybe disclosed to:

Other health care providers, for the purpose of referral, consultation or coordination of health care, health care insurers, disability insurers, business associates, persons responsible for patient's health care, such as a parent or nurse, billing organizations, collection agencies, law enforcement officials or agencies, correctional institution, public health authorities, research institutes, family members, workers' compensation insurers or state agency, if applicable.


We may disclose your health information to your insurance provider for the purpose of payment or health care operations. As an example, "As a courtesy to our patients, we will submit an itemized billing statement to your insurance carrier for the purpose of payment to for health care services rendered. The billing statement contains medical information, including diagnosis, date of injury or condition, and codes which describe the health care services received."

Workers' Compensation

We may disclose your health information as necessary to comply with State Workers' Compensation Laws.

Dispensing Supplies & Equipment

We may disclose or receive health information about you with your care provider, physician or family member to assist in identifying your medical supply needs and insurance reimbursement information.

Public Health

As required by law, we may disclose your health information to public health authorities for purposes related to: preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting domestic violence, reporting to the Food and Drug Administration problems with products and reactions to medications, and reporting disease or infection exposure.

Judicial and Administrative Proceedings

We may disclose your health information in the course of any administrative or judicial proceeding.

Law Enforcement

We may disclose your health information to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order or subpoena, and other law enforcement purposes.

Deceased Persons

We may disclose your health information to coroners or medical examiners.

Specialized Government Agencies

We may disclose your health information for military, national security, prisoner and government benefits purposes.


We may contact you for marketing purposes or fundraising purposes. We are permitted to give you a promotional gift of nominal value, if we so choose, without obtaining your marketing authorization. In addition, we may communicate with you about products or services relating to your treatment, supplies, case management or care coordination, or alternative treatment, therapies, providers or care settings without your marketing authorization.

Change of Ownership

In the event that is sold or merged with another organization, your health information/record will become the property of the new owner.

Your Health Information Rights

  • You have the right to request restrictions on certain uses and disclosures of your health information. Please be advised, however, that is not required to agree to the restriction that you requested.
  • You have the right to have your health information received or communicated through an alternative method or sent to an alternative location other than the usual method of communication or delivery, upon your request.
  • You have the right to inspect and copy your health information.
  • You have a right to request that amend your protected health information. Please be advised, however, that is not required to agree to amend your protected health information. If your request to amend your health information has been denied, you will be provided with an explanation of our denial reason(s)and information about how you can disagree with the denial.
  • You have a right to receive an accounting of disclosures of your protected health information made by
  • You have a right to a paper copy of this Notice of Privacy Practices at any time upon request.

Changes to this Notice of Privacy Practices reserves the right to amend this Notice of Privacy Practices at any time in the future, and will make the new provisions effective for all information that it maintains. Until such amendment is made, is required by law to comply with this Notice. is required by law to maintain the privacy of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. If you have questions about any part of this notice or if you want more information about your privacy rights, please contact the Privacy Officer by calling this office at 303-455-1300. If the Privacy Officer is not available, you may leave a voice mail message and your call will be returned within 2 working days.

We reserve the right to, meaning we may, change the terms of this Notice at any time If we change this Notice, we may make the new notice terms effective for all Protected Health Information that we maintain including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice in the showroom area at our facility and on our internet site. You also may obtain any new notice by contacting the Privacy Officer.


Complaints about your Privacy rights, or how has handled your health information should be directed to the Privacy Officer by calling this office at 303-455-1300. If the Privacy Officer is not available, you may leave a voice mail message and your call will be returned within 2 working days.

If you are not satisfied with the manner in which this office handles your complaint, you may submit a formal complaint to: DHHS, Office of Civil Rights, 200 Independence Avenue, S.W., Room 509F HHH Building, Washington, DC 20201

This notice is effective as of 04/14/03.

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